Deliveries, returns, refunds & privacy policy
Delivery….
When you place an order with us, we aim to dispatch it within 3 working days (often sooner, and occasionally the same day).
Your goods should take 2-3 days to arrive.
Please ensure all delivery addresses and instructions are entered correctly. Any parcels returned due to an invalid address will incur a charge payable by the customer.
Mainland UK Tracked £3.95 Northern Ireland, Highlands & Islands, Republic of Ireland tracked £6.95
Returns & refunds….
If you are unsatisfied with your purchase, you may return it within 28 days either at a Pop In date or pop it back in the post to us.
Items must be unworn, unwashed and with all original tags attached.
Once your item has been received back it will be inspected and a full refund given within 7 days via the original payment method.
Items are to be returned at your own cost, tracked delivery.
Please email us for return details at info@bettyandclaude.co.uk
Returning faulty items
If the item you have ordered is faulty please send it back to us within 14 days, once received the item will be inspected and a replacement, repair or full refund will be given if unworn or in resellable condition.
Exchanges
These can be made at the studio at our next Pop In date. All returns are at the customers own cost.
Privacy policy….
Betty & Claude takes your privacy very seriously. We appreciate and respect just how important it is to care of your personal data.
Your Personal Information
When you purchase something from our online store, as part of the buying and selling process, we collect the personal information that you give us: such as your name, address and email address. We use this information to process orders, arrange delivery and verify payments. We treat all your personal information as strictly confidential. This information is stored within a secure and protected database.
Your Payment Information
We do not store credit or debit card information. These details are simply passed securely to be authorised by your bank. We use internet security technology to ensure that it is safe for you to shop with us and standard encryption technology scrambles your personal data when you give it to us. This process is known as Secure Sockets Layer (SSL) and makes sure your transaction is protected.
Emails
Basic personal details, including your name and email address, are also requested when you sign up in order to receive our email newsletters. Your email is used to send you updates about when we launch, and special offers. Marketing and promotions may also be sent to you based on your shopping history; such as previous items that you may have purchased. We only ever segment customer data to provide relevant and enhanced marketing messages.
From time to time, we may advertise on Facebook or Instagram. The adverts we create on these platforms are never directed at a specific, identifiable individual but are shown to groups of people according to interests, shopping behaviors or on-Facebook activity. You can update your social media privacy settings within those social platforms in order to further limit any marketing you may be seeing.
All information about our customers that we use for marketing purposes is stored securely in line with the latest UK data protection and consumer legislation. This also ensures that you can easily change your preferences or execute your data rights at any time. If you would like to amend or remove your data from our server, please contact us at:
info@bettyandclaude.co.uk
If you have any concerns about our use of your data, or just wish to ask a question, please do get in touch with us.